Privacy policy.
What we collect when you use www.jengu.ai or contact us, what we do with it, and the rights you have over it.
1. Introduction
Jengu Ltd runs www.jengu.ai to tell people about our AI automation services. This policy explains what data we collect, how we use it, where we keep it and how we protect it.
2. What we collect
Contact information
Your name, email address, phone number and anything else you choose to tell us when you contact us through a form on the site or by email.
Cookies and analytics
Non-personal usage data collected through Google tracking technologies, such as the pages you visit, how long you spend on the site, your browser type and the site that sent you here.
3. How we use it
- To answer your questions and give you information about our services.
- To provide quotes and consultations and to deliver our AI automation work.
- To analyse how visitors use the site and improve how it performs.
- To send you updates about our services, only if you have opted in.
4. Sharing
We do not share, sell or trade your personal data with third parties, for marketing or for any other purpose.
Personal data is kept in encrypted CRM systems that only authorised staff can access. We may share anonymised or aggregated data with service providers for analytics only.
5. Security
We take reasonable and appropriate measures to protect your personal data from unauthorised access, including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Encrypted CRM and database systems
- Restricted staff access with role-based permissions
- Regular security audits and updates
6. How long we keep it
We keep personal information only as long as we need it for the purpose it was collected for, or as long as the law requires. Typically that means:
- Contact enquiry data: 3 years from last contact
- Client project data: the length of the engagement plus 7 years (UK tax requirements)
- Analytics data: 26 months (the Google Analytics default)
7. Your rights under UK data protection law
You have the following rights over your personal data:
- Access: ask for a copy of the personal data we hold about you.
- Rectification: ask us to correct inaccurate data.
- Erasure: ask us to delete your personal data.
- Restriction: ask us to limit how we use your data.
- Portability: receive your data in a machine-readable format.
- Objection: object to our processing of your data.
- Withdrawal of consent: withdraw your consent at any time.
To exercise any of these rights, email us at info@jengu.ai.
8. Cookies and tracking
We use cookies and similar technologies to improve your experience on the site. You can manage or disable cookies in your browser settings, though some parts of the site may not work as well without them.
The cookies we use
- Essential cookies, which the site needs in order to work.
- Analytics cookies, which help us understand how visitors use the site.
- Preference cookies, which remember your settings.
9. Children
Our services are for businesses, not for anyone under 16. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us straight away.
10. International transfers
Your data may be processed in the UK, the EU or other countries where our service providers operate. We make sure appropriate safeguards are in place for any international transfer.
11. Changes to this policy
We may update this policy from time to time. Changes take effect when we post them here with a new date. We encourage you to check back now and then.
12. Contact
For questions about this policy, or to exercise your data rights, contact us:
Jengu Ltd
Company number: 14157991
Email: info@jengu.ai
Website: www.jengu.ai